Shipping Policy

At The Lift Superstore, we work hard to ensure that you receive your product on time and in the same condition as when it left our facilities. While we do not own the trucks that the lifts are shipped in, you can be rest assured that your lift is in good hands once it leaves our facility.

While your transaction is being finalized you will be given the cost of the transportation fees to your business, residence, or local terminal, including fuel surcharge amounts. Trucking companies dictate what the current surcharge amounts will be and this is not managed by The Lift Superstore. All freight charges are FOB from the location nearest you.

When You Receive Your Order

Upon receipt of your order, it is recommended that you carefully inspect your package for visible signs of damage, prior to signing the carrier’s bill of lading. If there is damage caused by transportation, please note it on the bill of lading and call us immediately at 866-799-5438, in order for us to make a claim. Any damage reports must be made to your customer service representative within 24 hours of receipt of your order.

We also recommend that, within 48 hours of receiving your lift, you carefully verify that all goods are present and in accordance with the materials listed in your manuals to ensure an easy, trouble-free set-up. Any missing parts claims should be reported within 48 hours.

Offloading Recommendations

When receiving your order via a common carrier, it must be noted that the end-user is responsible for providing the necessary means of offloading unless previously arranged.

Freight companies do not offload equipment at the end destination, nor do they wait for assemblies to be broken down and hand-lifted from the truck. In the event that the customer is unable to offload the equipment, causing wait times or return trips, service charges may apply.

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